1.1
Welcome to Nationwide Recovery (“we,” “us,” or “our”). These Terms and Conditions (the “Terms”) govern the use of our services, including but not limited to mobile tyre fitting, vehicle recovery, and roadside assistance.
1.2
By accessing or using Nationwide Recovery’s services, you agree to these Terms. If you do not accept these Terms, please do not use our services.
1.3 Partnership with Nationwide Recovery
Nationwide Recovery may work alongside trusted service providers as part of our extended service network. Your calls may be answered by representatives from Nationwide Recovery or one of our approved partners. Please note that the policies outlined in these Terms apply to all services arranged through Nationwide Recovery.
2.1
Nationwide Recovery acts as a third-party intermediary, connecting customers with vetted and approved mobile tyre fitting, vehicle recovery, and roadside assistance providers across the UK.
2.2
Customers may request quotes by calling our hotline or visiting our website. Nationwide Recovery will then search its network, including approved partners, to find the most suitable and cost-effective service provider.
2.3 Non-Refundable Deposit
To confirm and secure the services of the selected provider, a non-refundable deposit may be required from customers before any work is carried out.
3.1 Deposit Requirement
A deposit may be required to secure the services of the chosen provider.
3.2 Non-Refundable Deposits
Deposits are strictly non-refundable if cancelled by the customer, regardless of the reason for cancellation. This applies whether the job is cancelled by the customer or due to circumstances beyond our control. This policy is in place to protect our business and ensure commitment from the customer.
3.3 No Refunds on Cancellations
If you cancel the job after paying the deposit, you will not be entitled to a refund. No exceptions will be made in this regard.
3.4 Partial Refunds for Driver Failure
If the selected driver is unable to complete the job after the deposit is paid, Nationwide Recovery may, at its sole discretion, offer a partial refund. Such refunds are not guaranteed and will be assessed on a case-by-case basis.
4.1
Upon receiving the deposit, Nationwide Recovery will provide you with the driver’s contact information and details for the selected service provider.
4.2
We are not responsible for any disputes that arise between the customer and the service provider after driver details have been provided. Once a deposit is paid and the service is arranged, the customer is responsible for liaising with the driver directly for any further requirements.
5.1 Customer Responsibility
It is the customer’s responsibility to provide accurate information about their vehicle and its condition. Any failure to disclose important details, such as whether the vehicle rolls or has mechanical issues, may lead to additional charges or a cancellation without a refund.
5.2 Provider Liability
Nationwide Recovery is not liable for the actions, performance, or services provided by third-party recovery, roadside assistance, or tyre-fitting companies. Once the service provider has been assigned, any issues or complaints must be directed to them.
6.1 Payment Process
All payments, including deposits, must be made through the methods specified by Nationwide Recovery, which may include bank transfers, credit or debit cards, or other secure payment gateways.
6.2 Bank Transfers Preferred for Deposits Over £150
For deposits exceeding £150, we strongly recommend payment by bank transfer.
6.3 Chargeback Prevention
We work hard to ensure clarity in our pricing and services. However, any customers initiating fraudulent chargebacks will be challenged, and we will submit all supporting evidence to defend against such claims.
6.4 Peak Hour Pricing
Due to the high costs of pay-per-click advertising and the limited availability of drivers during peak hours, particularly after 5:00 p.m., rates may be significantly higher. We strive to provide affordable service whenever possible, but these increases may be necessary to ensure availability and operational continuity.
7.1 Limitation of Liability
Nationwide Recovery is not liable for any damages, losses, or additional costs incurred during or after vehicle recovery, roadside assistance, or tyre-fitting services. This includes, but is not limited to, delays, damages, or service provider failures.
7.2 Vehicle Condition
Customers are responsible for ensuring their vehicle is suitable for recovery. Neither Nationwide Recovery nor its service providers are liable for any pre-existing damage or issues with the vehicle.
8.1 Dispute Process
In the event of a dispute between the customer and Nationwide Recovery, or its service providers, the customer agrees to first attempt to resolve the issue directly with us.
8.2 Arbitration
If a resolution cannot be reached, any disputes will be resolved through binding arbitration under UK law. Court litigation is not an option unless required by law.
9.1 Updates
Nationwide Recovery reserves the right to modify these Terms at any time. In the event of significant changes, we will notify customers via our website or other means. Continued use of our services after any such changes indicates your acceptance of the revised Terms.
10.1 Inquiries
For any questions, concerns, or clarifications regarding these Terms, please contact us at:
Email: info@rapidroadhelp.uk
By using our services, you agree to these Terms and Conditions. Thank you for choosing Nationwide Recovery.
